Frequently Asked Questions (FAQ) – Nidasi Giovanni

1. What products does Nidasi Giovanni sell?

Nidasi Giovanni specialises in premium glassware, including wine glasses, whisky glasses, and other refined drinking glasses crafted with a focus on quality, balance, and timeless design.

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2. Where is Nidasi Giovanni based?

Nidasi Giovanni is based in Italy, and all orders are shipped domestically within Italy.

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3. Do you ship internationally?

At this time, Nidasi Giovanni ships only within Italy.
We do not accept international orders.

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4. How long does delivery take?

Orders are typically processed within 0–1 business day.
Delivery usually takes 1–4 business days, depending on your location and the courier service.

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5. What is the shipping cost?

• Express Shipping: €4.99 (flat rate across Italy)

• Free Shipping: Available on orders over €99

All shipping costs are clearly displayed at checkout, with no hidden fees.

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6. What is the order cut-off time?

Orders placed before 5:00 PM (CET) are processed the same business day.
Orders placed after this time are processed on the next business day.

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7. Can I change my delivery address after placing an order?

Address changes are possible only within 12 hours of placing your order.
Once an order is in transit, delivery details cannot be changed.

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8. What is your return policy?

We offer a 30-day return policy for eligible items shipped within Italy.

Items must be unused, in original condition, and returned with all original packaging.

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9. Who pays for return shipping?

• Defective, damaged, or incorrect items: Return shipping is covered by Nidasi Giovanni

• Change of mind returns: Return shipping costs are the responsibility of the customer

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10. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are processed within 7 business days and issued to the original payment method.

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11. Do you offer exchanges?

Exchanges are available only for damaged, defective, or incorrect items.
Please contact us before returning any item to arrange an exchange.

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12. How can I contact customer support?

You can reach us at:

📧 support@nidasigiovanni.com
📞 +39 02 8951 1908

Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (CET).

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13. Are your glasses suitable for everyday use?

Yes. Our glassware is designed to combine elegance with practicality, making it suitable for both everyday use and special occasions.

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14. Are payments secure?

Yes. We use secure, encrypted payment systems to ensure that all transactions and personal information are protected.

CONTACT INFORMATION:

Business Name: Nidasi Giovanni
Business Address: Via Neera, 14, 20141 Milano MI, Italy
Phone: +39 02 8951 1908
Email: support@nidasigiovanni.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (CET / UTC +1)
Order Cut-off Time: 5:00 PM (CET / UTC +1)